Delivering exceptional client service with Amanda C. Watts, Alan Woods and friends

Technology and digitalisation have dramatically altered the accountancy landscape. But the more things change, the more they stay the same: the client/firm relationship remains king, as demonstrated by the enduring popularity of referrals.

In this video, some of the UKs leading industry commentators come together to discuss how you can own the client relationship and deliver exceptional client service – a challenge for the profession, globally.

Connor Mullins

If you have any queries about how to get the best from your App and further your marketing capabilities, Connor is the person to contact. Connor specialises in marketing and customer care, handling App calls and providing a key service to ensure clients can promote their App effectively using a range of marketing strategies. MyFirmsApp provide the world’s leading App solution for Accountants and Bookkeepers, and Connor helps professional service firms in overseeing the progress of their App project and helping them to drive engagement with their clients. His experience and skills though having a BA Hons degree in journalism are invaluable to the team. For any App marketing queries you can contact Connor on 01325 469 603. Outside of work: Connor enjoys playing guitar and going to gigs. He is a big fan of Oasis and The Stone Roses. He also likes socialising with friends and family, and following Newcastle United.